Guarantee Express Delivery
- All our products are stored and shiped from our warehouse in Thailand.
- We will process your orders and deliver to courier station within 24 hours from the date & time of payment successfully made by you.
Delivery Period:
- Standard Shipping: 7-14 business days
Notes:
- Delivery fee will be calculated at the checkout by the website as it is pre-programmed
- Delivery time may vary depending on the location and circumstance like peak season during festival and long holiday.
- Weekends and public holidays are exempt from the delivery period.
- Do expect delays due to unexpected weather, special incident during delivery, out of stock, incorrect shipping address provided etc.
- Our default courier partner is EMS Shipping.
Contact Us
Please contact us if your item not devliered by courier company after 3 working days by email us at denise@bluepeathailand.com
Please mention your Order Number and your full name.
Return Policy
- We do offer 14 Days Customer Satisfaction Return Policy for product which is defective upon delivery
- Please take note that warranty does not cover:If there is defect on the items you receive or we send you the wrong items, please kindly contact us within 3 days and deliver back to us within 14 days. If there is defect on the items you receive or we send you the wrong items, please kindly contact us within 3 days and deliver back to us within 14 days.
- Damages to item done deliberately or improper handling of it.
- Damages to products caused by either impact, liquid, sand or insect, natural disaster and act of God.
- Modifying, repairing the product without written consent.
- If there is defect on the items you receive or we send you the wrong items, please kindly contact us within 3 days and deliver back to us within 14 days.
- Please keep the packaging well and return the goods as a whole.
- We offer 14 days return period, with buyer paying the return postage unless item is proven defective upon receipt.
- Furama Coffee will not be responsible if your shipment is lost or damaged during the return transit. However customer may claim the compensation for the relevant delivery company.
- Once we have checked and confirm the goods/products, customer will received their refund or replacement within 14 business days after the confirmation.
- Policy on Out-of-Stock Items. Please contact us for investigation before you return the item to us.
- Scenario 1:
- One of the products you have ordered was out of stock after your order has been confirmed,
- In this case we will contact you and we may ship all the in-stock products that you have ordered first and for products which are out of stock, we will ship it to you immediately once the next shipment of stock arrives or we will refund to you for those items that are out of stock.
- Scenario 1:
- Please contact us for investigation before you return the item to us.
- Email: denise@bluepeathailand.com